Refund Policy

At Zephyr Lane Stained Glass, every piece is crafted with care.
We want you to love your order, but if something’s not right, here’s how we handle refunds:

Returns & Refunds:

We accept returns within 7 days of delivery.
To be eligible for a refund, items must be returned in their original, unused condition and safely packaged.
Customers are responsible for all return shipping costs.
Once we receive and inspect your return, we will issue a refund to your original payment method.
Refunds may take 3–5 business days to process after approval.

Non-Refundable Items:

Custom or personalized items are final sale and not eligible for refund unless damaged.
Sale items may not be eligible for refund unless stated otherwise.

Damaged or Incorrect Items:
If your order arrives damaged or incorrect, please contact us at zephyrlanestainedglass@gmail.com within 7 days of delivery.
You MUST include photos of the item and packaging so we can make it right.

Contact Us:
If you have any questions about your order or this policy, feel free to reach out at zephyrlaneglassworks@gmail.com